With more than 19 years of experience in the IT industry, I am an accomplished professional with a proven track record in network implementations, design, and function operations. I excel in spearheading projects that boost system functionality and end-user productivity. My unwavering commitment to providing innovative solutions to clients enables me to address complex issues and analyze feasible alternatives. As a lifelong learner, I recognize the value of continually acquiring knowledge to enhance problem-solving effectiveness.
Callegra Callware voicemail management. ServiceNow management, instrumentation and discovery. Account, email and share management using Active Directory and Server 2019.
Setup WEC server 2019 and RHEL syslog servers for regional log collection; as well as Log stash to forward logs off-site via AWS buckets.
Perform information vulnerability mitigations ensuring security technical implementation requirements are met and apply required security patches to meet information assurance vulnerability compliance.
Works with contractors and vendor representatives (developers), senior management system users, and analysts at other DOD sites.
Resolving difficult customer support requests, such as, those involving integration or configuration related issues.
As an experienced educator, I have had the opportunity to teach a variety of courses in the field of information technology. One of my primary responsibilities has been to teach the Fundamentals of Computer Troubleshooting, Introduction to Linux, and Ethical Hacking to a diverse group of students each semester.
Web development for Intranet using tools such as SharePoint 2007, 2010, Designer 2010. Modify ASPX server-side dynamic web pages to support various department missions within SharePoint; such as HR hiring actions shell. Migrated site content from 2007 to 2010 SharePoint.
System audits, backups and disaster recovery using tools such as Barracuda (Yosemite), NetApp Snapshot, Veeam, HP StoreOnce. Performed backup and program recovery techniques; such as, running data restorations, recovery of home shares and shared data using Yosemite/Barracuda software and NetApp snapshots. This ensured expedient backup and restoration of data base and file systems.
Initiated and led the deployment of devices and applications that enabled the automation of organizational operations, while conducting proxy and firewall modifications.
Configure daily NetApp snapshots of file share and Veeam snapshots of virtual machines. Manage and upgraded five ESXi hosts, NetApp controllers and disk shelves for virtual machines. Conduct offsite tape backups of servers. Migrated ESXi hosts to new vCenter in order to shut down non-compliant vCenter.
Software packaging using tools such as SCCM Configuration Manager 2007. Updated advertisements within as well as modified packages using AutoIt.
Installed, troubleshoot and maintained Nortel and Brocade networking equipment.
Wrote monthly reports advising organization of network health and status. Wrote weekly reports of work performed.